The Gardening Group Privacy Policy
Last updated: September 2026
The Gardening Group (QLD) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and manage information when you visit our website, contact us, subscribe to our communications or use our services.
Information we collect
We may collect personal information that you provide directly to us, including your:
- name
- phone number
- email address
- property address or location
- business or organisation name
- details about your property, enquiry or the services you require
- marketing preferences
- any other information you choose to provide when contacting us.
We may collect this information when you submit an enquiry through our website, contact us by phone or email, request a quote, subscribe to marketing communications or engage our services.
Our website may also automatically collect information about how you interact with the site through cookies, pixels and similar technologies. This may include your IP address, device and browser information, approximate location, pages viewed, links clicked, referring website and other website activity.
How we use your information
We may use the information we collect to:
- respond to enquiries and provide quotations
- provide our gardening, mowing, landscaping and property maintenance services
- communicate with you about scheduled or ongoing work
- provide customer service and follow-up care
- manage our client relationships
- send marketing communications where you have agreed to receive them
- understand how visitors use our website
- improve our website, services and advertising
- measure the effectiveness of our marketing campaigns
- show relevant advertising through third-party platforms
- meet our legal and regulatory obligations.
Cookies, analytics and advertising
Our website uses cookies, pixels and similar tracking technologies to understand how visitors use our website, improve its performance and measure the effectiveness of our advertising.
These technologies may collect information about your device, browser and interactions with our website.
Google Analytics
We use Google Analytics to help us understand how visitors find and use our website. Google Analytics may collect information such as pages visited, time spent on the website, device and browser information, approximate geographic location and how you arrived at our website.
We use this information to understand website performance and improve our content and services.
Google Ads
We may use Google Ads and associated tracking technologies to measure the effectiveness of our advertising campaigns and understand actions taken after someone interacts with one of our advertisements.
Google may use cookies and other technologies to provide advertising and measurement services in accordance with its own privacy policies.
Meta Pixel
Our website may use the Meta Pixel provided by Meta Platforms. The Meta Pixel helps us understand how visitors interact with our website, measure the effectiveness of advertising and deliver more relevant advertising through platforms such as Facebook and Instagram.
Information about your activity on our website may be transmitted to Meta and processed in accordance with Meta's privacy policies.
Managing cookies and tracking
You may be able to control or disable certain cookies and tracking technologies through the cookie settings provided on our website or through your browser settings.
You can also manage your advertising preferences through the relevant Google and Meta account or advertising settings.
Disabling some cookies or tracking technologies may affect certain website functionality.
Email marketing
If you subscribe to our email communications or otherwise consent to receiving marketing from us, we may use your name and email address to send you news, gardening advice, business updates, special offers or information about our services.
You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in our emails or by contacting us directly.
We will continue to send service-related communications where necessary, such as correspondence relating to an enquiry, quotation or work you have engaged us to complete.
Sharing your information
We do not sell or rent your personal information.
We may share information with trusted third-party service providers where necessary to operate our business, website and marketing activities. These may include:
- website hosting and technology providers
- Google, including Google Analytics and Google Ads
- Meta, including Facebook and Instagram
- email marketing providers
- accounting and business software providers
- other professional service providers.
These third-party providers have their own privacy policies and may process or store information outside Australia.
We may also disclose information where required or authorised by law.
Protecting your information
We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Accessing or correcting your information
If you would like to access personal information we hold about you, or believe that information is incorrect or needs updating, please contact us.
We will take reasonable steps to respond to your request and update information where appropriate.
Third-party websites
Our website may contain links to third-party websites or services. The Gardening Group is not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of third-party services you use.
Privacy enquiries or complaints
If you have a question or concern about how we handle your personal information, please contact us.
We will review your enquiry or complaint and endeavour to respond within a reasonable timeframe.
The Gardening Group (QLD)
Toowoomba, Queensland
Phone: 0423 365 766
Email: kristy@thegardeninggroup.com.au
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or legal requirements.
The latest version will be published on this website with the date of the most recent update.